Senseforth.ai: Transforming Enterprise Tech Landscape With the Widest Range Of Business Bots
Chatbots are revolutionizing the enterprise technology space. Proliferation of messaging apps, which enable users and businesses to interact through a variety of mediums, including text, voice, image, video, and file sharing, are fueling the popularity of chatbots. The ubiquitous presence of smart phones and the advent of social media and messaging generated content, married to the dramatic increase in computing power, have catalyzed the growth of AI driven solutions as well. “We see this trend only accelerating, with text and audio based communication becoming the primary medium for human to computer interactions. Quite simply, in the future, AI driven humanlike conversation platforms will transform several industries across the board”, remarks Shridhar Marri, CEO and Co-Founder, Senseforth.Headquartered in Bengaluru, Senseforth.ai has built a human like conversation platform powered by Artificial Intelligence with capabilities to address queries, resolve issues, perform tasks and even help customers shop. The platform mirrors human cognitive abilities in reading, comprehending, interpreting and conversing. These abilities, alloyed with Senseforth’s ‘actionization’ modules, create intelligent action bots for a business, enabling the management to respond to customers in an automated, real-time and contextual way. Led by Shridhar Marri, Krishna Kadiri and Ritesh Radhakrishnan, the organization is uniquely positioned to meet the requirements of businesses in their chatbot journey. The conversation platform powered by Artificial Intelligence enables organizations across industry to deliver the ROI while integrating with existing systems in a secure manner.
Large enterprises with millions of customers need to deliver instantaneous response times expected by customers, while keeping costs in control. Shridhar and the team believe that the only way to do so is by adopting AI driven automation. This in turn will lead to more data being generated which will again help improve the AI driven systems which will have a snow ball effect.
How it all Started
In the initial years of working with large organizations, the trio of Senseforth had the opportunity to witness the digital revolution up close. “We saw the massive digitization of physical processes on the enterprise side, adoption of digital on the consumer side through websites, portals, social and messaging and finally the mobile revolution”, explains Ritesh, CTO. He further goes on to explain how it became clear that the final frontier in digital adoption would be natural language communications which will bring the power of technology to anyone capable of conversing in natural human language without having to learn how to use a computer, browser or mobile application. Carefully placing their steps in the presence of such an opportunity, Senseforth emerged at the forefront of this revolution.
Sharp Moves to Stay Ahead of the Curve
Fact is, according to Business Insider, over 80 percent of businesses admitted that they already use chatbots, or plan to use them by 2020. However, that is referred to the evaluation phase and not the actual implementation. Most enterprises are evaluating AI driven chatbots and a few have taken the lead and actually implemented AI driven chatbots. More so, successful early adopters encourage those sitting on the fence to jump in. So far, Senseforth has successfully delivered multiple bots which are already delivering ROI to customers. Coupled with Senseforth team’s extensive experience of the best practices around conversation design, security, integration and scalability, Senseforth is in a position to guide and advise businesses on methods to avoid the common pitfalls and adopt the chatbot revolution in a cost and time effective manner.
The bot ecosystem is changing, and so are the use-cases. Bots are becoming more intelligent and therefore capable of performing tasks previously done by humans. Senseforth has been one of the trend setters in this space with a very well defined roadmap to stay ahead of the curve. That said, Senseforth’s core strategies are to move from a generic bot platform to specific pre trained bots for each use case. These will also become complete offerings with their own interfaces, reports, and integrations etc. in order to enable the same to be implemented in a very short span of time. The company is also adding to its already extensive set of connectors to easily integrate the bot with various external and internal enterprises systems in a safe and secure manner.
All About the Neo-cortex of Senseforth - A.Ware
Senseforth’s A.Ware platform is something built ground-up through years of in-house research. Using the best of Machine Learning and Linguistics techniques to achieve high accuracy in the least possible
time, Senseforth stands advantageous as one of the early adopters of concepts like ontologies, intents and conversation context. The A.Ware engine has been bench marked against other NLP engines and proven to be more accurate.
Senseforth bots provide a simple conversational interface to complex enterprise systems and processes. The bots can be deployed for various functions like sales, customer service, HR, knowledge management, and IT support etc. The bots can easily be deployed on any channel like web, mobile or social and can also be easily integrated with existing systems. This makes automating the various manual intensive processes easy thereby delivering cost optimization and instantaneous response time to the customers.
Moreover, various manual intensive processes within diverse domains have leveraged Senseforth’s bots to help their customers use their products and services in a user friendly manner. Banks and Insurance providers have deployed bots to simplify support and sales processes. Travel and ecommerce customers have used the bots as virtual shopping/travel assistants which can understand their requirements and recommend products or travel itineraries. At the same time, healthcare and hospitality customers have used the bots to understand user feedback and identify focus areas. The bots are also automating various internal functions like HR and IT support. Using context and APIs, Senseforth Bots are programmed to interact with users to collect required information, execute complex workflows and integrate with internal systems to achieve tasks of any complexity. Some of the bots integrate and orchestrate complex workflows with more than 10 internal enterprise systems while providing a simple interface to end users.
EVA-the Customer Query Specialist for Banks
One of the biggest financial organizations in the country sought Senseforth’s help and resolved their issues using Senseforth’s chatbot, EVA. With the first six months of launch, the solution addressed 2.7 million queries spanning from 530,000 distinct users. By providing quick access to the product information, EVA enabled the financial organization to generate over thousands leads in sales. Moreover, with weekly accuracy level of over 85 percent, EVA is also capable of handling queries much effectively and accurately than its peers in the market.
Overcoming the Struggles with Chatbots – Key Differentiator
“Thanks to our extensive experience, we have learnt many best practices around how to build conversational bots”, informs Krishna Kadiri, CIO. Senseforth has a generic layer which understands generic questions, emotions, and greetings etc. to provide intelligent responses and fillers in any conversation. The capable developer team at Senseforth continuously tweaks the content and algorithms based on feedback and analysis to ensure that the queries are optimally answered. Besides, the company has instilled the ability to have different bot personalities like fun or business, based on preference of the customers.
However, the core differentiator for Senseforth is its A.Ware platform. This platform is built ground-up and is capable of being deployed on the customers’ premise or on the cloud giving the company the edge over similar players who are only cloud based. This approach in turn, empowers the customers with ultimate flexibility to choose from either, based on the scenario, while keeping their data safe and within the enterprise. More so, Senseforth sports the largest array of pre-built bots which accelerate implementation time. Extensive set of connectors enable the customer to deploy the bots on any platform of their choice. Having greatly simplified integration with enterprise systems, this chatbot expert is a strong enterprise ready solution.
The organization is distinctly positioned to ride the AI driven digital transformation wave and lead the way of AI adoption in Indian marketplace. Shridhar confirms company’s objective to keep expanding the solution footprint to other markets such as North America, Europe, Middle East andAPAC over the next few years. With this, Senseforth further intends to establish itself as one of the largest providers of AI driven solutions to help customers to scale and deliver exceptional experiences to the customers while keeping a lid on the costs.
Senseforth bots provide a simple conversational interface to complex enterprise systems and processes. The bots can be deployed for various functions like sales, customer service, HR, knowledge management, and IT support etc. The bots can easily be deployed on any channel like web, mobile or social and can also be easily integrated with existing systems. This makes automating the various manual intensive processes easy thereby delivering cost optimization and instantaneous response time to the customers.
Senseforth Bots Are Programmed To Interact With Users To Collect Required Information, Execute Complex Workflows And Integrate With Internal Systems To Achieve Tasks Of Any Complexity
Moreover, various manual intensive processes within diverse domains have leveraged Senseforth’s bots to help their customers use their products and services in a user friendly manner. Banks and Insurance providers have deployed bots to simplify support and sales processes. Travel and ecommerce customers have used the bots as virtual shopping/travel assistants which can understand their requirements and recommend products or travel itineraries. At the same time, healthcare and hospitality customers have used the bots to understand user feedback and identify focus areas. The bots are also automating various internal functions like HR and IT support. Using context and APIs, Senseforth Bots are programmed to interact with users to collect required information, execute complex workflows and integrate with internal systems to achieve tasks of any complexity. Some of the bots integrate and orchestrate complex workflows with more than 10 internal enterprise systems while providing a simple interface to end users.
EVA-the Customer Query Specialist for Banks
One of the biggest financial organizations in the country sought Senseforth’s help and resolved their issues using Senseforth’s chatbot, EVA. With the first six months of launch, the solution addressed 2.7 million queries spanning from 530,000 distinct users. By providing quick access to the product information, EVA enabled the financial organization to generate over thousands leads in sales. Moreover, with weekly accuracy level of over 85 percent, EVA is also capable of handling queries much effectively and accurately than its peers in the market.
Overcoming the Struggles with Chatbots – Key Differentiator
“Thanks to our extensive experience, we have learnt many best practices around how to build conversational bots”, informs Krishna Kadiri, CIO. Senseforth has a generic layer which understands generic questions, emotions, and greetings etc. to provide intelligent responses and fillers in any conversation. The capable developer team at Senseforth continuously tweaks the content and algorithms based on feedback and analysis to ensure that the queries are optimally answered. Besides, the company has instilled the ability to have different bot personalities like fun or business, based on preference of the customers.
However, the core differentiator for Senseforth is its A.Ware platform. This platform is built ground-up and is capable of being deployed on the customers’ premise or on the cloud giving the company the edge over similar players who are only cloud based. This approach in turn, empowers the customers with ultimate flexibility to choose from either, based on the scenario, while keeping their data safe and within the enterprise. More so, Senseforth sports the largest array of pre-built bots which accelerate implementation time. Extensive set of connectors enable the customer to deploy the bots on any platform of their choice. Having greatly simplified integration with enterprise systems, this chatbot expert is a strong enterprise ready solution.
The organization is distinctly positioned to ride the AI driven digital transformation wave and lead the way of AI adoption in Indian marketplace. Shridhar confirms company’s objective to keep expanding the solution footprint to other markets such as North America, Europe, Middle East andAPAC over the next few years. With this, Senseforth further intends to establish itself as one of the largest providers of AI driven solutions to help customers to scale and deliver exceptional experiences to the customers while keeping a lid on the costs.
