Repair and Return Technology - Reverse Supply Chain Expertise
Reverse logistics - the process of controlling the efficient flow of goods from the point of consumption to the point of origin for purposes of recapturing value—has long been regarded as a critical component of the bottom line. Headquartered in Bangalore, Repair & Return Technology (India) Private Limited (R&R), is a true end-to-end return management solutions company catering to both international and domestic manufacturers and brands. R&R provides reverse logistics, RMA and technical services including repair to a wide range of industry segments with customized solutions to lower their RMA costs and carve the customers into a stronger contender in their industry.
The company is placed to not only resolve the return policies of organisations, but is also capable of adding tremendous value to the clients to enhance profitability or reduce cost. “We developed from Reverse Logistics, to Repair, to Refurbish and therefore have learnt as an organization the uniqueness of each vertical”, says Kaushik Rajan, Director, Repair & Return Technology (India) Private Limited.
From Consumer to the Sender & Back
R&R operates based on their two treasure chests- state of the art customized software and ownership of an IEC code. The two factor sallow the company to take the ownership of the client’s product if the client chooses to and therefore taking charge of the liability & responsibility of the delivery. Besides, the company also provides a solution which covers the entire gamut of international freight, customs clearance & warehousing with an in house team.
With a .NET based solution, the company first tries to integrate with the clients ERP to the optimum level to avoid losing any data point and then apply analytics to ensure it is optimized. The company takes care of the following activities right from the point of return – coordinating with the sender, secure movement, stock after receipt, add value (Repair, Cannibalize, Harvest, and Refurbish), return, scrap, and resale. While adding value, a fair amount of R&D and Reverse Engineering goes into the product thereby enabling the company to discover hidden issues which otherwise are not available to a generic service provider or even the ODMs / OEMs.
Repair & Return Technology evolved from a Reverse Logistics company to a Repair & Return company, only to find itself increasingly in the market of refurbishment. Now the current focus of the company is electronics. In the near future, R&R is striving to become a single point for any company requiring their Returns to be managed, be it logistics, repair, refurbish, recycle, return or resale.
R&R was the only RMA vendor for Blackberry in terms of repair and return management in India. The company devised the complete RMA process, which includes defective pickup, repair, re-export (Factory level repair) and re-import, storage and re-distribution to end customers. Also for the purpose of repair import of parts, components and buffer stock from their authorized suppliers. In addition to that R&R provided India customs process management along with international transportation for their Import and Export shipments.
Repair & Return Technology is a true end-to-end return management solutions company catering to both international and domestic manufacturers
Repair & Return Technology evolved from a Reverse Logistics company to a Repair & Return company, only to find itself increasingly in the market of refurbishment. Now the current focus of the company is electronics. In the near future, R&R is striving to become a single point for any company requiring their Returns to be managed, be it logistics, repair, refurbish, recycle, return or resale.
